We strive to ensure that every product you receive from us meets your expectations of quality and excellence. In the unfortunate event that you receive a damaged item, we offer a refund as outlined below:
- Damaged Items Only: Refunds will be provided for damaged items only. We thoroughly inspect all products before shipping to ensure they are in perfect condition. However, if you receive a damaged item, please contact us within 2 days of receiving your order.
- Proof of Damage: To initiate the refund process, we may require proof of the damage. This could include clear photographs showing the damage to the item and its packaging.
- Refund Process: Once we have verified the damage, we will process your refund. Depending on the original payment method, refunds may take 5 days to be credited back to your account.
- Return of Damaged Items: In some cases, we may request the return of the damaged item. We will provide you with instructions on how to return the item at no additional cost to you.
- Non-Refundable Items: Please note that items damaged due to misuse, mishandling, or any reason not directly attributable to our actions may not be eligible for a refund.
- Contact Us: If you believe you have received a damaged item or have any questions regarding our refund policy, please contact our customer service team at ca@giftsangrah.com or +917856973800 within 2 days of receiving your order.
This refund policy is subject to change without prior notice.